The process of conducting an audit typically involves the ‘check’ element of the Plan-Do-Check-Act continuous improvement cycle, though additional guidance is contained in a supporting guidance Standard, ISO 19011. This Standard provides guidance on planning the audit programme, the preparatory activities, the conduct of the audit, subsequent reporting and follow-up actions, and the closure of the audit. Guidance is also provided within ISO 19011 on the principles of auditing and the competence of auditors. (URM has delivered a number of webinars covering all stages of the audit process and recordings can be found here)
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Without doubt, URM helped us to achieve our planned objectives a lot sooner than expected. The engagement was a huge success and couldn’t have gone any better.
Group IT Director, UK Mail
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