Testimonials

Rather than having to coordinate with multiple providers for different standards or services, we can rely on a single, trusted partner for consistent support and expertise.

The enthusiasm and passion URM consultants have for their subject matter is clearly evident in every engagement. They always take care to ensure that the advice they deliver is understandable and actionable.

Our experience with URM was all around great and seamless, starting with our account manager who organised everything and was very accommodating, working around our schedule and fitting us in as soon as we wanted. This continued with our assessor for the CE questionnaire part; he was very helpful, taking the time to explain some aspects that were a bit unclear to me and guiding me the whole way through. The same was true of our assessor for the CE+, who took the time to answer any questions I had beforehand and guide me through elements that I was unfamiliar with. During the assessment, he was very helpful, made the process very easy and guided me through some points that needed some additional set up in order to ensure a successful process. This was our first year working with URM and I am sure we’ll be talking again next year. Thank you for all your help!

We are extremely grateful for the outstanding support the URM Team provided throughout our Cyber Essentials and Cyber Essentials Plus journey. Their professionalism, technical expertise, and pragmatic guidance were key to our successful certification. We would like to call out a personal thanks to our assessor, who was particularly impressive throughout. From the initial assessment through remediation and validation, he demonstrated clear expertise, practical recommendations, and strong communication. This, coupled with his thoroughness, responsiveness, and collaborative approach, made the process efficient for our whole team.

I know many Cyber Essentials providers are rigid to the point of not understanding the goal of CE, but we haven’t found that with URM. We are extremely happy with the service we’ve received – our Cyber Essentials recertifications are always painless and straightforward. The different assessors we’ve had have all been great and pitch to the right level, as well as having an extremely strong knowledge of the subject matter. The account management side is also excellent. Our Account Manager checks in with us on a regular basis, and is very approachable and credible, with a comprehensive understanding of Cyber Essentials.

Without URM we would not have achieved our certification goals.

I have been very impressed with the delivery of both the ISO 42001 webinar and last week’s ISO 27001 webinar, and will certainly keep URM in mind with regard to any services in the future.

Our URM assessor’s dedication and expertise are truly commendable and he made the entire audit process a positive and productive experience. He is a real asset to your team.

We engaged URM to help us on our journey to achieve Cyber Essentials Plus. From the outset the engagement with URM was excellent. The online portal made the CE assessment seamless. The assessors were professional and courteous and went above and beyond to help us through the process.

I just wanted to write to you to express my sincere appreciation for the outstanding work from URM’s assessor during the audit process. He demonstrated a fantastic level of knowledge and understanding, truly going above and beyond with the work that he performed, providing guidance in a communicative and enjoyable manner. It was a delight to work with him and I would be very excited to do the same again next year in our Cyber Essentials audit.

Everything on the assessment day ran really smoothly which made achieving Cyber Essentials Plus a painless process. URM’s Pen tester was polite with all members of staff he engaged with so everyone was happy to take the time out of their day.

URM were excellent from the start- very responsive to the initial enquiry and proactive throughout the process of achieving our first Cyber Essentials. We had a pressing deadline and they worked hard to help us get there in time, offering salient advice that made the whole process smoother. Knowing that we have an easier route to renewal via their portal is also a big plus. Thanks again to the whole team.

URM delivered high-quality training and bespoke coaching on the EU and UK GDPR to companies from five different countries. They managed to break down complex regulatory concepts into clear, practical guidance that participants could easily relate to and apply in their own contexts. What stood out was their ability to adapt the content to different business realities while keeping the sessions engaging and relevant. The personalized coaching added even more value, giving companies the chance to dive deeper into their specific challenges with expert support. Working with URM was a smooth and positive experience from start to finish — professional and very responsive.

Our CE renewal was so much easier this year! Our answers from previous years were automatically carried across, saving me hours of effort re-filling previous answers, the new portal is a big step forward.

From beginning to end URM made achieving PCI compliance incredibly easy & worked with us to educate us on the requirements. They were always available for a call whenever we needed to discuss queries along the way & were always flexible to our internal deadlines. We would highly recommend URM from a consultancy & auditing perspective.

The whole gap analysis process was very informative for all departments of the business. Our URM consultant was great at explaining the SOC2 audit process and what evidence may be required for each area. As a business, it has really assisted us in our implementation strategy and improving our compliance programme as a whole.

URM is extremely trustworthy and reliable. We rely on URM for multiple services throughout the year, including penetration testing and PCI DSS audit services. As a smaller business, we have to be organised in our approach to compliance obligations and URM is a dependable partner which makes the difference.

Compared to other services, I personally have found URM super responsive and their proactive approach allows us to streamline our audit obligations throughout the year.

URM's penetration testing services have been super efficient and effective. We have always found the outputs of the penetration test to be easily actionable.

Our experience with the QSA team has been fantastic over the last 3 years. Our QSA has enabled us to refine the PCI audit process, whilst also improving our security posture. His guidance also made the transition process from version 3.2.1 to 4.0 extremely smooth.

Cyber security has never been higher on our agenda. We’re very pleased to have gained our Cyber Essentials Plus Certification. We are committed to providing the most secure and robust solutions to our customers and partners. This certification helps to demonstrate this commitment – through independent vulnerability testing and to test the awareness of information security across our teams. We’re very pleased with the support and expertise provided by URM.

We are delighted to partner with URM Consulting on a wide range of information and cyber security projects and service solutions. Working with URM Consulting has proved to be extremely successful, with them consulting / advising clients and then utilising our SMART Services. These are specifically aimed at supporting organisations to achieve Detection, Compliance & Response (DCR) to support Digital Transformation outcomes. In addition, we have achieved Cyber Essentials certification with URM and are now partnering on ISO 27001 and Cyber Essentials Plus projects. We have been impressed by the breadth of URM’s governance, risk, compliance and technical expertise along with their holistic, pragmatic and tailored advice.

We engaged URM to help us complete our annual Cyber Essentials Plus certification. They have a great infrastructure and skillset to support the Cyber Essentials program and made the whole process painless for us. It’s a great way for businesses to give themselves a good security health check and in doing so spot any weak points in their IT infrastructure. URM are then perfectly placed to advise on how to fill those gaps for a robust IT / IS policy structure. In summary it’s a great way to show your customers your commitment to cyber security and ultimately keeping their data safe.

We have been using Abriska to support us in carrying out the risk assessment that underpins our ISO 27001 certification for some years now. It helps us to easily group and organise our assets, identify threats and vulnerabilities and determine justifiable risk scores. It centralises all of our risk assessment documentation and offers a range of useful extracts such as a statement of applicability and risk register that take much of the work out of the risk assessment process and allow us to focus on remediation.

We used URM as we had a large amount of information to redact for a Court of Protection case and neither had the time nor the knowledge to be able to complete this appropriately. URM were suggested to us and we made contact. They responded very quickly and were able to explain their role, estimated timescales & costings. During the initial consultation, they were very professional and approachable, and certainly had the skills we required. URM’s consultant provided us with details of the work they had completed before & we felt confident to pursue the work with them. We were on a tight deadline for court and URM were confident that they could provide the services we required in a timely manner. The logistics of sending a large amount of confidential documents were easy to navigate and straightforward. We were unable to very accurately gauge how much work was required, however URM’s Team supported us with this and maintained regular contact regarding their progress and addressed any concerns they had. When we needed to contact them, they were prompt with their responses. The work did take longer that envisaged, however that was due to the amount of work that we, as clients, were unable to accurately identify would be required. We did, however, meet the deadline for court. I would certainly use the services of URM again & if possible would work with same team. The services are not cheap, however redacting sensitive information is a skilled task and, therefore, having a professional complete this work is priceless.

We cannot thank URM enough for their help in ensuring our business is GDPR compliant. Both the gap analysis conducted and the in-depth assistance with the ROPA were made much easier and understandable with URM’s help. I would like to give particular thanks to URM's Consultant for providing us with the best guidance and making a famously complex topic comprehensive, and to our Account Manager for helping make sure all our needs were covered.

I am pleased to share my experience with the Cyber Essentials Plus (CE+) Scheme. This certification has been invaluable to Case Pilots in helping us protect ourselves from cyber threats. The comprehensive and user-friendly process provided by URM Consulting gave me a deep understanding of the latest threats, vulnerabilities and best practices in cyber security. The assessors were highly knowledgeable, experienced and able to explain each step of the process clearly and concisely. What I particularly appreciated about the CE+ scheme was its relevance to the real world. The training covered not only the fundamental principles, but also advanced techniques and strategies that are used by professionals to protect their systems and data. Achieving the certification demonstrates to our clients that we are committed to cyber security and that we have the knowledge and skills to protect their data. I highly recommend the Cyber Essentials Plus Scheme to any organisation that is serious about cyber security.

It’s one thing having the required technical knowledge, it’s another thing for a consultant to apply that knowledge to the context of our organisation. To use a sporting analogy, we view cyber and information security as a marathon not a sprint. I am not a believer in doing everything all at once. Our approach has been risk based and incremental, remediating our biggest risks first before moving on. I believe this approach is far more sustainable and effective. And URM’s consultants fully understand this and are very pragmatic and tailored in their guidance and advice. They know we are not implementing ISO 27001 purely for the certificate, but more as a framework for continual improvement, and at a pace where new systems and processes can be fully understood and absorbed by our team and be business as usual.

Working with the URM team to achieve Cyber Essentials Plus for Cisilion was a seamless and highly professional experience. Their expertise, clear guidance, and proactive approach ensured we met all the necessary security standards with confidence. URM's consultant's in-depth knowledge and support made the entire process smooth and efficient, helping us strengthen our cybersecurity posture. We highly recommend URM for their exceptional service and commitment to excellence!

I really enjoyed the course and thought it was led brilliantly. The trainer was a great tutor and clearly well experienced with a vast knowledge of the subject matter. The administration was also particularly impressive, I have not had such a good experience with this before on other courses I've attended. The information and course materials were shared immediately as and when needed and any questions were responded to with haste. URM seems like a great company, and I would definitely recommend doing a course with them.

The course was educational but fun, everyone was engaged, and I believe all who attended would now be able to complete an internal audit. The trainer would be our first choice of a tutor for our next ISO training.

URM’s in-depth knowledge of cybersecurity best practices and the Cyber Essentials framework helped us strengthen both ours and our client’s security posture while ensuring full compliance. Their consultants were professional, approachable, and incredibly thorough, offering practical advice tailored to the specific needs. The Cyber Essentials Plus assessment was conducted with great efficiency, and URM’s supportive approach meant we felt well-prepared at every stage. Thanks to their expertise, we successfully achieved certification for us and our clients, giving us (and our clients) greater confidence in our cybersecurity resilience.

URM has guided us through the Cyber Essentials and Cyber Essentials Plus certifications for the past couple of years. The process has always been straightforward and well-structured, providing us with a clear roadmap to enhance our cybersecurity posture. Achieving these certifications has focused our efforts and significantly boosted our confidence in our security measures, reassuring our clients and stakeholders of our commitment to protecting their data. The rigorous assessment for Cyber Essentials Plus gave us an in-depth understanding of our vulnerabilities and how to address them effectively.

Our partnership with URM has been outstanding. From supporting us with our own Cyber Essentials certification to assisting our customers with Cyber Essentials, ISO 27001, and virtual CISO services, URM consistently delivers exceptional service. Their expertise, open communication, and ability to allocate the right expert resources for specific requirements makes every project seamless. We highly value their support and look forward to continuing our collaboration.

We have been running with the Abriska risk management system for just over a year and are very pleased with how it has facilitated the management of risk within our organisation. It provides a consistent and objective mechanism for identifying and treating risks and for following up and controlling actions put in place to mitigate them. It is easy to use and thus encourages engagement by all users so that risk is managed on a “real time” basis. The system of alerts and reminders ensures that actions are completed in a timely manner. Abriska scores very highly on availability and responsiveness. A very good product with excellent customer support when needed.

We would like to commend the customer service level provided by URM. The assistance and support have been consistently good, and it’s greatly appreciated. The professionalism and promptness with which our Account Manager handles inquiries and issues stands out. Each interaction has been marked by a genuine willingness to help, which has not gone unnoticed. He’s dedicated to providing top-notch service and ensuring customer satisfaction. I look forward to continuing our collaboration and am confident that we will achieve great results together.

The course was very insightful, and I gained a lot of knowledge from taking part. The trainer was extremely knowledgeable and incredibly helpful in answering any questions provided. The course was fun to learn about and I felt the way the information was presented was easy to understand but also generated conversation which meant we were thinking throughout. The final example was a great way of applying the knowledge from the course and a really good example of how tricky it can be but also was very interesting in hearing the other opinions to challenge our own thoughts. A very good course.

I thought the training was very good. It was clear and logical. The trainer was very knowledgeable, approachable and friendly, which makes it easy to stop and ask questions or to clarify a point. I was particularly impressed by his explanation of why we need to be mindful of the language we use and what the standard is actually asking for; most of it is common sense, but understanding what it actually means and what is required is key, so that really resonated with me.

We were impressed with the implementation and management of the Abriska tool. The service we have received is of a high quality due to the Team’s attention to detail, proactiveness and implementation of enhancement requests from the dev side. The Board is also impressed with the tool and is looking to complete an organisation-wide implementation soon. We will definitely recommend other charity contacts to use the tool, as it is well priced and comes with excellent customer service.

The feedback on URM’s report was that it was the best document the developer had ever received due to it being so concise and clear. He has saved it on his desktop and suggested that the business should use a similar template for internal docs. This great feedback reflects not only on the URM penetration tester who conducted the test, but also on the senior members of URM’s Cyber Team for all the work they have put in to producing such a brilliant reporting template.

The consultant’s efforts in ensuring that our PCI compliance is audited correctly is highly appreciated, as it gives the company an accreditation that we can be proud of and that we can show off to existing and prospective customers as proof of our security posture. A huge thank you to URM for providing such a valuable service.

We've been using URM for our PCI DSS assessments for the last 5 years and we are pleased with their service. The assessment is always completed promptly, the price is competitive, and communication is great. We'll keep using them and are happy to recommend URM to anyone.

After a bad experience with a previous provider, we looked to URM for QSA support. The URM QSA we have worked with is phenomenal, and considerably better than our previous QSAs. My team enjoy working with him, and find him to be extremely credible and effective.

URM's diligence during these audits has resulted in the business as a whole pulling together to collectively ensure that we up to par with the requirements. While our working relationship with URM’s consultant is fantastic, we are held to account for every bullet point of every requirement on every audit, which is precisely what we expect.

Whenever we have asked our QSA and account manager whether additional work is required outside of the annual cycle, there has never been a hard sell of any of URM’s services, and instead offer advice based on our compliance requirements and business needs.

Our URM QSA always consults with the aim of making compliance as straightforward as possible, and pointed us towards a way of significantly minimising and streamlining our assessment scope that neither we nor our previous PCI DSS consultancy provider had considered.

We are immensely grateful to URM for their unwavering support, professionalism, and expertise throughout our ISO 27001 and Cyber Essentials Plus journey. Their guidance and strategic insights have been invaluable. With URM's continued partnership and support, we are confident in our ability to proactively address emerging threats and keep our business secure.

URM has played a vital role in helping us and our clients achieve Cyber Essentials, Cyber Essentials Plus, and ISO 27001 certifications. URM's expertise and dedication have been key to the success of this process, and their assistance has enabled us to enhance our cybersecurity posture significantly and provide our clients with the highest level of protection against cyber threats.

We highly recommend URM to any business looking to achieve Cyber Essentials or Cyber Essentials Plus certification—their expertise and customer service are second to none!

We regularly work with URM to achieve Cyber Essentials and Cyber Essentials Plus certifications, for us and our clients. We couldn’t be more impressed with their service. From start to finish, their team provided expert guidance, making the entire process seamless and stress-free.