If you do not pass and gaps are identified, you are provided with 2 working days to address any gaps (e.g. change any simple issues with your network and policies).
You can then update your answers and the assessor will review your responses. You will not be charged for this reassessment, but if this subsequent application is unsuccessful, you will need to make a fresh application and pay for the whole assessment fee.
Our experience with URM was all around great and seamless, starting with our account manager who organised everything and was very accommodating, working around our schedule and fitting us in as soon as we wanted. This continued with our assessor for the CE questionnaire part; he was very helpful, taking the time to explain some aspects that were a bit unclear to me and guiding me the whole way through. The same was true of our assessor for the CE+, who took the time to answer any questions I had beforehand and guide me through elements that I was unfamiliar with. During the assessment, he was very helpful, made the process very easy and guided me through some points that needed some additional set up in order to ensure a successful process. This was our first year working with URM and I am sure we’ll be talking again next year. Thank you for all your help!
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Our assessor has been amazing and a pleasure to work with on the assessments. He always goes above and beyond to help, reassure, and advise, and is an asset to the company.
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