Pros include impartiality, knowledge of the Standard and expectations of certification body assessors, auditing expertise and qualifications, experience of auditing other similar organisations, and availability.
Cons include less organisational knowledge, (although this could sometimes be considered an advantage as it is less likely that assumptions will be made ) and cost.
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After a bad experience with a previous provider, we looked to URM for QSA support. The URM QSA we have worked with is phenomenal, and considerably better than our previous QSAs. My team enjoy working with him, and find him to be extremely credible and effective.
CISO at University of Surrey
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